A boiler that won’t ignite or keeps going out has a fault in the ignition, gas or sensing circuit. Our Gas Safe engineers repair it safely across Dorset and Dorset.
Vetted, Gas Safe registered engineers · same-day & 24/7 emergency cover across Dorset & Dorset.
The fault
When your boiler won’t ignite or keeps going out
If the boiler tries to fire and locks out, or the pilot won’t stay lit, the cause is usually a faulty ignition lead, gas valve or flame-sensing electrode. It can also be low gas pressure or a blocked condensate pipe in cold weather.
A frozen condensate pipe is a common winter cause in Dorset and often shows a specific fault code, sometimes a simple thaw, but always worth a proper check.
Common causes we find
✓Faulty ignition lead or electrode
✓Failed gas valve or low gas pressure
✓Dirty or faulty flame-sensing probe
✓Frozen condensate pipe (winter lockouts)
✓Faulty PCB not firing the ignition
How we deal with it
1
Diagnose safely
We check the ignition, gas supply, flame sensor and condensate pipe to find why it won’t light.
2
Quote before we start
A clear fixed price before any repair.
3
Repair and test
We fit the part, confirm a clean, stable ignition and safe combustion before we leave.
Our guarantee
Every boiler repair is backed by our 90-day or 365-day same-fault repair guarantee when you start a premium home membership. All gas work is carried out by Gas Safe registered engineers, and parts and labour are covered, subject to the stated exclusions.
Areas we cover
Boiler ignition fault across Dorset, Poole, Christchurch and the surrounding Dorset and New Forest areas:
No call-out fees on standard appointments, the repair and any parts are quoted before work goes ahead.
Which areas do you cover?+
Dorset, Poole, Christchurch and the surrounding Dorset and New Forest areas across the BH, DT and SO postcodes.
Are your engineers Gas Safe registered?+
Yes, all gas work is carried out by vetted, Gas Safe registered engineers.
Why does my boiler keep locking out?+
Repeated lockouts after failed ignition usually mean a component, ignition lead, gas valve or flame sensor, needs replacing, or a frozen condensate pipe in winter.
Is it safe to keep resetting the boiler?+
Reset once or twice, but repeated resets mask a real fault. If it keeps locking out, book a Gas Safe engineer.
Boiler won’t ignite? We’ll sort it.
Call now or request a free quote, local, vetted engineers across Dorset & Dorset.
